Refund & Returns

🏏 ROYAL RIDER – RETURN, REFUND & REPLACEMENT POLICY ❤️ Your Trust. Our Quality. Our Responsibility. At ROYAL RIDER, we are committed to providing quality cricket bats, transparent policies, and a reliable shopping experience. Please read our Return, Refund & Replacement Policy carefully before placing your order. 📦 1. RETURN POLICY At ROYAL RIDER, we aim to provide quality products that meet our customers’ expectations. * Customers may request a return if they are dissatisfied with a standard, non-customised cricket bat, subject to our return conditions. * Customers must inform ROYAL RIDER of any issue, dissatisfaction, balance concern, or return request within 3 calendar days of receiving the product. * Return requests reported after this period may not be accepted, except where required by applicable law. * The product must be returned in its original condition and must not have been used, modified, or damaged by the customer. * Customers must contact ROYAL RIDER and receive return instructions before sending any product back. * All return requests will be reviewed individually before approval. 🔍 2. CRACKS & MANUFACTURING DEFECTS Cricket bats are made from natural willow wood. Their durability depends on several factors, including wood characteristics, ball impact, usage, and playing conditions. If a crack or another issue develops, ROYAL RIDER will review the circumstances to determine whether it may be related to a manufacturing defect or normal use. * Each complaint will be assessed individually. * Customers should report any suspected manufacturing defect within 3 calendar days of delivery. * Customers may be asked to provide clear photographs or videos showing the issue. * If a manufacturing defect is confirmed, ROYAL RIDER will determine an appropriate solution based on the circumstances. * Damage caused by normal play, ball impact, misuse, improper handling, or other external factors will be assessed separately. * A crack or mark on a cricket bat does not automatically qualify the product for a return, refund, or replacement. All decisions will be subject to applicable consumer protection laws. 🔄 3. WRONG PRODUCT OR REPLACEMENT If a customer receives an incorrect product due to an error on our part, ROYAL RIDER will review the complaint and arrange an appropriate solution after verification. * Customers must inform us within 3 calendar days of delivery if they receive the wrong product. * If a product arrives significantly damaged, customers should notify us within the same period. * Clear photographs or an unboxing video may be requested to verify the complaint. * If the claim is verified, ROYAL RIDER will communicate the applicable replacement or other appropriate resolution. * Replacement arrangements will depend on product availability, the nature of the issue, and the circumstances of the case. Customers must contact ROYAL RIDER before returning the product. 🎨 4. CUSTOMISED BAT POLICY ROYAL RIDER offers customised cricket bats prepared according to individual customer requirements. * Customised bats are prepared specifically for individual customers according to the specifications agreed upon at the time of ordering. * Payments for customised orders are generally non-refundable once the order has been confirmed and preparation has commenced, subject to applicable law. * If a customised bat does not match the specifications confirmed at the time of ordering, ROYAL RIDER will review the issue. * Depending on the circumstances, a correction, replacement, or another appropriate solution may be offered. * Customised bats cannot be returned solely because the customer changes their mind about the agreed specifications. * All customised product complaints will be assessed individually. Nothing in this section excludes any consumer rights that cannot legally be excluded. 💰 5. REFUND POLICY Refunds may be issued for eligible standard, non-customised cricket bats after the return request and returned product have been reviewed and approved. * Refunds are subject to the applicable return conditions and verification process. * Original delivery charges may be deducted from the refund where applicable and legally permitted. * Return shipping charges and other directly related transportation costs may also be deducted where applicable and legally permitted. * Customers will be informed of any applicable deductions before the refund is processed. * Approved refunds will generally be returned through the original payment method, wherever possible. * Customised orders are generally non-refundable, subject to applicable consumer protection laws and the circumstances of the case. * A refund is not guaranteed merely because a return request has been submitted. Any deductions or refund decisions will be handled in accordance with applicable law. 🚚 6. RETURN SHIPPING CHARGES Customers must contact ROYAL RIDER and receive return instructions before shipping any product back. * For approved returns due to a change of mind or dissatisfaction with a standard product, the customer may be responsible for return shipping and applicable transportation costs. * If the wrong product was sent due to an error on our part, ROYAL RIDER will review the case and communicate the appropriate shipping arrangement. * If a manufacturing defect is confirmed, ROYAL RIDER will determine the appropriate return shipping arrangement based on the circumstances and applicable law. * Any applicable shipping charges or deductions will be communicated to the customer. * Customers should not send products back without prior communication and return instructions from ROYAL RIDER. ⏳ 7. RETURN REQUEST & CUSTOMER COMMUNICATION POLICY Customers must inform ROYAL RIDER of any product-related issue, dissatisfaction, balance concern, or return request within 3 calendar days of receiving the product. Customers may contact us through any of our official communication channels, including: * 📱 Phone Call * 💬 WhatsApp * 📧 Email * 📸 Instagram * 🌐 Other official contact channels provided by ROYAL RIDER Important Conditions: * Customers must notify ROYAL RIDER of their complaint or return request within 3 calendar days of delivery. * The customer is only required to inform us of the issue within this period. ROYAL RIDER’s response or assessment may take additional time, depending on the nature of the complaint. * Once the complaint has been received, our team will review the issue, the product’s condition, and the circumstances of the case before deciding whether a return, refund, replacement, or another appropriate solution is applicable. * Informing ROYAL RIDER within 3 calendar days does not automatically guarantee a return, refund, or replacement. * Every request will be assessed individually in accordance with this policy and applicable consumer protection laws. * Customers must follow the return instructions provided by ROYAL RIDER before sending any product back. 💳 8. REFUND PROCESSING TIME Once a refund has been reviewed and approved, ROYAL RIDER will generally initiate the refund within 7–10 business days. * The processing period begins after the refund has been approved. * The time taken for the amount to appear in the customer’s account may depend on the bank, payment gateway, or payment service provider. * Any delay caused by a bank or payment service provider may be outside ROYAL RIDER’s control. 📋 9. HOW TO REQUEST A RETURN, REFUND, OR REPLACEMENT To request a return, refund, or replacement, customers should contact ROYAL RIDER through an official communication channel and provide the following details: * 🧾 Order Number * 👤 Customer Name * 📱 Registered Mobile Number * 📸 Clear Photographs or an Unboxing Video, where relevant * 📝 A Brief Explanation of the Issue Our team will review the information provided and communicate the next steps. Customers must notify us within 3 calendar days of delivery. However, submitting a request within this period does not automatically guarantee approval. ⚖️ 10. IMPORTANT CONDITIONS * All return, refund, and replacement requests are subject to verification and the conditions stated in this policy. * ROYAL RIDER reserves the right to assess the condition of the product and the circumstances of each complaint before determining an appropriate resolution. * Customers must provide accurate information and any reasonable supporting evidence requested for the assessment. * No return or replacement should be shipped without prior communication and instructions from ROYAL RIDER. * This policy must be read together with any other applicable terms and conditions of purchase. * Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law. * Where applicable law provides a customer with rights that differ from this policy, the applicable law will prevail. ❤️ OUR COMMITMENT At ROYAL RIDER, we value quality, transparency, and customer trust. Every genuine complaint deserves fair consideration, and we aim to handle every request responsibly. 🏏 ROYAL RIDER — Built by Us. Made for Your Game. 📍 Sirsa, Haryana, India 🇮🇳 🌍 Proudly Made in India.