Refund & Returns

Draft wording for review. Replace this page from the Royal Rider admin before launch — policy pages should be read by the business owner and, where it matters, a legal adviser.

Returns

If something is not right, tell us as soon as you can and we will sort it out. Items should be unused, in their original condition and packaging.

Items we cannot take back

Equipment that has been used, knocked in, oiled, customised or personalised cannot be returned, because it cannot be resold as new.

Damaged or incorrect items

If your order arrives damaged or is not what we agreed, send us photographs on WhatsApp and we will replace it or refund it — the return costs are ours, not yours.

Refunds

Because payment is arranged with you directly rather than taken on this website, refunds are returned the same way the payment was made, once we have the item back and have checked it.

How to start a return

Message us on WhatsApp with your order reference and a photograph of the item. We will tell you where to send it and what happens next.